Pre-Holiday Getaway at The Prince of Wales Hotel

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Last week AMH and I checked in the the Prince of Wales hotel in Niagara on the Lake for a romantic, pre-holiday getaway.
Although we did hit a little bump in the road on this romantic vacation. It started right at check in and it made us feel like we were on the set of some comedy Christmas movie. While the front desk was making us a set of room keys they mentioned our dinner reservation that I had booked a week prior for 6 pm. They said that the other Henderson party had changed our reservation to 6:45 and added two members... meaning my inlaws! We had checked into the same hotel on the same weekend! They got their room first and while making dinner plans found out that we were staying as well. And wouldn't you believe, they stayed in the room directly above us!

Luckily I love my inlaws so this wasn't a problem. It just changed the theme for the evening. It makes sense that we all booked on the same time as this was a Travelzoo voucher weekend. AMH gets emails for travel deals constantly and is always debating whether or not to buy one (I'm not the only member of this family that loves to travel!)

This weekend deal was almost too good to pass up. A one night stay at the Prince of Wales with water, bottle of local wine and fruit on arrival, valet parking, breakfast in the restaurant and vouchers for free tastings and winery tours. And it was only $200! We overheard so many people at the hotel saying they booked the same package.

The Prince of Wales Hotel

Since Niagara on the Lake is somewhere we have visited many times we really wanted to spend as much time at the hotel as possible. We upgraded to ensure a fireplace in our room and I was pleasantly surprised to see it decorated in blue and white (my fave!)

Gal Meets Glam holiday dress, Viola

We opted to have dinner at their restaurant Noble and it just happened to be the last night of their seasonal Fabulicious prix fixe 3 course meal ($43, drinks extra) Eating at the hotel meant I could get all dressed up for dinner without worrying about an outer layer and how to navigate heels on snowy sidewalks! 

Dinner was well prepared, we had steak and fish in our party, dessert was lovely and the room was wonderfully decorated for the season. I will note that the pre-dinner cocktail menu was lacking. I was hoping for some seasonal spirits but found only your typical drink menu. 


After dinner with the in-laws we bid them a good evening and we retired to the Churchill Lounge for a nightcap. They serve pub food and drinks in this area of the hotel. I loved the real wood burning fireplace and the dark wood decor. 

black watch

Up bright and early the next day and we headed to Noble again for breakfast (it was first-come, first-serve so no need for reservations) The whole hotel was decorated with Nutcrackers (love!) and it definitely got us in the mood for the upcoming holidays. 

 The Prince of Wales Hotel

The Prince of Wales also serves tea and coffee in the lobby in the morning. I didn't know this until after we were done breakfast (I wish I had known since I was up at 5 am craving a tea for hours waiting for the restaurant to open). I really wish we had been alerted to this upon check in.

After our breakfast, we took a coffee to-go and headed back home to relieve our son of his dog-sitting duties.

To finish out 2019 I am crossing off two hotel stays that have been on my hotel bucket list for some time. I think I've wanted to stay at the Prince of Wales Hotel since I could walk. For one reason or another it just never seemed to work out until AMH found this getaway deal. Expectations were high and I am trying to remember that when I tell you that we found our stay to be lacking. The hotel feels tired and in need of a full scale renovation. We also found the staff to be less than friendly. We told the front desk and restaurant staff that one of us was celebrating a milestone birthday, no one even offered so much as a happy birthday. The valet station is unmanned. You have to go into the hotel to tell them you've arrived and they do not help with luggage. They failed to provide us information about the hotel and it's services, such as a trolly that will take you to local wineries. We only found that out from a fellow guest long after we could have used it.

Our party of four enjoyed the food at Noble but our service was less than adequate. We had to ask for menus, wine lists and cutlery which were brought over piecemeal. It made for a bit of a frustrating start to dinner. The food was good but not great.

Now even though all of that sounds that a not great experience, we were willing to make the best of it. Our spirits were high and we kept telling ourselves that it was all part of the comedy Christmas movie we felt that we were living. We didn't leave angry but we checked out as quickly as we could.  I so wanted to leave a positive review of the hotel. As I said it's been a dream of mine to stay here. The exterior really is beautiful, the Christmas decorations are lovely and we did enjoy our drink in the Churchill Lounge. The hotel was bustling but not overly busy so I don't think that contributed to the lack of attention.

Do I think we received less service because we visited on a voucher weekend? I have to be truthful here and say it did cross my mind, especially when I overheard another guest saying the same thing to their travel partner. While we did leave in the proper Christmas spirit thanks to the beautiful decorations, I'm sorry to say that on a whole we didn't enjoy our stay and won't be returning.